Staff Safety

We have designed and included elements of procedural resilience into our lone working system, providing an optional additional layer of cover for vulnerable workers. Mindful of the operators workload, the operator only becomes involved if a Check Call is missed or if a panic alarm is activated.

Check Calls

Our check call handling system allows the field based worker to set up a schedule of check calls on the system. This can be done either from a desktop client, via a web page or via an interactive phone menu from a mobile phone or landline. This could be done weeks in advance or on the way to a site during a call out.

The lone worker can schedule the pattern and timings of the check call – and also leave detailed instructions on the system for an escalation procedure if the check call is missed. Optionally – on arriving at the destination being visited – but before entering the premises – the lone worker can call into the system and make an “amber check call”, leaving a message on the system that he/she has arrived at the premises they intended to travel to.

If a check call is missed the system will alarm into the main operator GUI. Note that an operator does not get involved in the check calls being made unless a check call is missed. The operator has access to the escalation details previously left by the lone worker and can check the lone workers last known position on either Google Maps or O/S dataset if the lone worker was equipped with a GPS tracking device (usually incorporated into their Panic Alarm).

Panic Alarms

We offer integration with a number of commonly used Panic Alarm technologies including GeoSkeeper, MAMBO, Teltonika & Identicom. Once the alarm is received from the panic alarm device or via a missed check call – the operator is presented on screen with the record for the lone worker which contains the instructions left by the lone worker for that visit.

The operator can check the last known position of the lone worker via the GPS tracking device being used by that worker. He/she can also refer to the amber check call recording left by the worker on his/her arrival at their destination.

Datasheet

Download V-TAS Pro Lone Worker Module Datasheet

Download V-TAS Pro Check Call Management System