Incident Management

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Control room work flows are made more cohesive by the automated reporting of incidents. 

Generate a comprehensive, detailed database comprised of all incidents which occur within the scope of surveillance technologies. 

Aid law enforcement agencies when detailed incriminating evidence is required.

What is Incident Management?

Compiling datasets is an essential part of commerce, security and management. Once collected, a full picture of data and meta-data reveals patterns that cannot be unearthed if single snap-shots are individually analysed. With Incident Management, which automates the reporting of incidents, compiling data to use for service optimisation need not burden control rooms. 

How does it work?

Automatically collected information

Automatically collected information

Technologies configured to a central control room will generate alarm and incidents signals when an incident occurs. Incident Management will record such signals on an automated basis.
Automatically generated reports

Automatically generated reports

When integrated with Management Reporting, all recorded data can be produced in graphically rich reports and disseminated to relevant stakeholders on an automated basis.
Reallocate resources to address security requirements

Reallocate resources to address security requirements

Incident Management can reveal locations in which recorded events are concentrated, such as crime hotspots and areas with high footfall. Consequently, services can be reconfigured and optimised to accommodate the conclusions of data.reduced.
Manual control over data input

Manual control over data input

When a control room operator needs to input manual data alongside automatically reported incidents, a ‘quick’ or ‘full’ supplementary report can be added.
Visualing an incident

Visualing an incident

Once an incident has been picked up by a surveillance or monitoring device, its GPS location will be appear on a map. Control operators can juxtapose this location with that of nearby CCTV cameras. When both GPS signals are taken together, it becomes possible to visualise an event where a network of CCTV cameras is in use.

Where is it used?

“Prior to the V-TAS system back office administration and reporting system, a paper-based system was used, which consumed a large amount of the team’s time in the monitoring centre. Since the upgrade, we now enjoy instant access to the statistics we require, all intuitively presented within comprehensive reports.” 

Donna Heath, Monitoring Centre Team Leader, 
Leisure, Environment & Community Services at Redditch Borough

Edinburgh City Council
(A Public Space & Safe Cities Case Study)

To modernise the Council’s property security arrangement, icomply to provide a bespoke solution which has enabled the management of 210 properties from one integrated control room.